Welcome to Lune!

Welcome to Lune!

We are ushering in a new era of music creation

We are ushering in a new era of music creation

At Lune, we envision a future where everyone can have fun playing games, learning music, and sharing it with the world.

Return Policy

Return Policy

LUNE EXPLORERS EDITION 

WARRANTY AND LIMITATION OF LIABILITY


Unless otherwise specified, the terms used herein shall have the same meaning as the terms in Lune’s Terms and Conditions. By purchasing or using Lune’s Products, You agree to be bound by this Warranty and Limitation of Liability.

  1. Performance to Specifications and Refunds/Replacement Policy:  Should the Lune Products be found damaged upon arrival or as a result of the shipping process, or if You are dissatisfied with your Lune Products for any reason, including damage to the same, You have the following remedies:


    (1) You may request a replacement of the Products at no additional cost, save an except for the expenses related to postage and shipping which shall be borne by you or Lune Acoustics on a case to case basis; or

    (2) You may seek a full refund of the purchase price of the Lune Products, provided that such a claim is made within thirty (30) days from the date of purchase. Upon the return of the product to us, the refund will be processed within a timeframe of 7 to 21 working days, though the cost of postage and shipping will be deducted from the refunded amount.

However, should damages manifest post-receipt due to user mishandling, which include, but is not necessarily limited to, incidents such as liquid spills or glass breakage, Lune is prepared to offer repair services. Please be aware that these services will incur a fee, the specifics of which will be determined by Lune depending upon the service necessary.

We kindly ask that any concerns regarding damages that may have occurred during shipping or upon immediate receipt be addressed within the initial thirty (30) days following your purchase. Regrettably, beyond this timeframe, we might be unable to provide replacements or process refunds for such issues.

In order to obtain a replacement or refund, You will need to email: info@luneacoustics.com

  1.  Disclaimer of Warranties: Aside from the foregoing remedies, Lune disclaims all other warranties as follows:

Depending on the jurisdiction in which You reside, these disclaimers of warranties may not apply to You, and where prohibited, will not apply to You.  Otherwise, You acknowledge and agree that to the extent permitted by law, the use of LUNE PRODUCTS IS AT YOUR SOLE RISK.  LUNE PRODUCTS ARE PURCHASED “AS IS” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND EXCEPT AS EXPLICITLY STATED WITHIN THIS SECTION.  SUBJECT TO THIS SECTION, LUNE HEREBY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. USE OF LUNE PRODUCTS MAY BE INTERRUPTED DUE TO SOFTWARE, HARDWARE, OR CONNECTIVITY ISSUES, OR OTHERWISE, AND LUNE DOES NOT WARRANT THAT THE SOFTWARE, HARDWARE, OR CONNECTIVITY ISSUES, OR OTHERWISE, WILL BE ERROR-FREE OR UNINTERRUPTED.  LUNE DOES NOT WARRANT THAT THE PRODUCTS WILL WORK WITH OR BE COMPATIBLE WITH ANY THIRD-PARTY SOFTWARE OR HARDWARE.  

  1.  Limitation of Liability:

THE LIABILITY OF LUNE, IF ANY, AS A RESULT OF THIS AGREEMENT WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO LUNE DURING THE PERIOD OF ONE YEAR FROM THE FIRST USE OF LUNE PRODUCTS. LUNE WILL NOT BE LIABLE FOR DAMAGES WHICH ARE INCIDENTAL OR CONSEQUENTIAL EVEN IF LUNE HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES. ALL CLAIMS OF ANY TYPE BY YOU AGAINST LUNE MUST BE BROUGHT WITHIN ONE YEAR OF THE USE OF PRODUCTS OR BE FOREVER BARRED.  CERTAIN JURISDICTIONS MAY NOT ALLOW LIMITATIONS OF LIABILITY TO THE DEGREE CONTAINED HEREIN, IN WHICH CASE, THE GOVERNING LAW SHALL CONTROL.  THE REMEDIES EXPRESSED IN THIS CONTRACT ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE.

Terms & Conditions of Use

Terms & Conditions of Use

Terms & Conditions of Use

LUNE EXPLORERS EDITION 

TERMS AND CONDITIONS


These Terms and Conditions (“Terms”) contain the terms and conditions that apply to all purchases of Explorers Edition products (“Products”) offered by Lune Acoustics, Inc. (“Lune”).  By purchasing or using Lune’s Products, You agree to be bound by these terms and conditions.  

  1. Definitions:

 

  1. “Lune Acoustics” or “Lune” refers to Lune Acoustics, Inc.  

  2. “Lune Explorer Edition” refers to the Lune Explorer Unit which is a bespoke version of Lune’s product designed explicitly for early adopters and contains high-performance audio processing with architecture designed for guitars, along with software and hardware for the same.  The Lune Explorer Edition is included in the definition “Products.” 

  3. “Lune Companion App,” refers to the application accompanying the Lune Explorer Edition which is available for both iOS and Android platforms. The app is tailored to seamlessly connect users to the Lune Explorer Edition, providing an enhanced user experience. Moreover, it facilitates content synchronization from Lune to the user's device, ensuring a cohesive audio experience.  The Lune Companion App is included in the definition “Products.”


  1. Distribution Limitations: The Lune Explorer Edition is not crafted for, nor should it be subjected to, general retail distribution or sale. Possession or acquisition of the Lune Explorer Edition outside of Lune Acoustics' direct channels may void any associated warranties or guarantees.

  2. Support & Feedback: Given its early adopter nature, users of the Lune Explorer Edition will receive dedicated support primarily through the Lune Companion App. Within the app, users can access support features and are encouraged to provide feedback to aid in the enhancement of subsequent releases.


  1. Software & Updates: The Lune Explorer Edition and Companion App may feature software iterations or versions that are in beta or developmental stages. Consequently, regular updates and patches may be more frequent compared to the future versions.


  1. Intended Use: While the Lune Explorer Edition and Companion App maintain high standards of quality, early adopters are reminded that this edition is a representation of an evolving product. As such, it might exhibit characteristics distinct from the future versions.


  1. Acknowledgment: By procuring the Lune Explorer Edition and Companion App, users acknowledge the unique nature of these product versions and agree to the associated terms, conditions, and potential variations from the future versions.


  1. Sale and Grant of License:  By purchasing and using Lune Products, Lune grants to You a limited non-exclusive license to use the Products in accordance with the terms and conditions contained herein.   The limited non-exclusive license prohibits You or others from copying, decompiling, reverse engineering, disassembling, modifying, or creating derivative works of the Products or any part(s) thereof (except as may otherwise be prohibited by law).  Further, You agree to use the Products in compliance with all applicable laws. 


Infringements of Lune Acoustics' intellectual property rights may result in the initiation of legal proceedings. Should any legal action arise, all associated costs, including court fees, witness expenses, and expert witness fees, will be borne by You in the event Lune Acoustics prevails. 


  1. Future Updates:  These Terms and Conditions, along with the Privacy Policy and other terms of use, including warranties and limitations of liability, covering the Products are subject to future modification by Lune, and by virtue of continued usage of the Products, You agree to any future modifications of the same.  Updated versions of the Terms and Conditions, Privacy Policy, other terms of use, and/or warranties and limitations of liability will be made accessible on Lune's official website. Future modifications to these Terms and Conditions shall become effective and binding upon implementation by Lune.


  2. Application Permissions and Usage:  Upon initialization of Lune’s Products, Lune will seek permissions for WIFI access and camera functionality, connections to WIFI, camera permissions, and microphone permissions.  Rejecting these permissions may impair the Products’ designed performance.  Further, You agree that You will not uninstall the Lune applications, install other applications on Lune Products, root Lune applications, or format Lune applications, and in the event such actions are taken by You, Lune reserves the right to lock the Products from future use and terminate this Agreement.  



10. Purpose of Permissions:


  1. WIFI: WIFI access will be utilized to synchronize video content and ensure that Lune remains updated.

  2. Camera: The camera is required to record videos and facilitate content creation.

  3. Audio Input: The audio input from Your instrument will be recorded to enhance and personalize your user experience.


11. Prohibited Actions: You agree to not remove the tablet from the screen tray, remove the cable on the tablet, or remove or alter the back panel and/or internal components of Lune Products and further agree to not operate any Lune Products in contravention of the user manual.


12. Consequences of Prohibited Actions: Should you engage in any proscribed actions listed in these Terms, Lune’s Privacy Policy, other agreement between you and us, or engage in an action contrary to the user manual, Lune maintains the right to render the Products inoperable for future use and immediately terminate access or use of Lune’s Products without further notice.


13. Termination of License and Indemnification:  In the event You breach any terms contained herein, Lune has the right to terminate access to any further Lune Products and to lock down your Products.  Further, to the degree any of Your use of or modifications to the Products results in damages to third parties, You agree to indemnify, defend, and hold Lune harmless from any and all claims, demands, or causes of action arising out of or relating to Your use of or modification of the Products, including, Lune’s attorney fees and costs. 


14.  Governing Law, Choice of Venue, and Attorney Fees:  This Agreement shall be governed and interpreted in accordance with the laws of the State of Delaware, and any and all causes of action or claims arising out of or relating to this Agreement shall be brought in Delaware.  Further, You agree that this Agreement was negotiated and entered into in Delaware.  In the event an action is brought arising out of or relating to this Agreement, You agree that if Lune is the prevailing party, then it shall be entitled to recover its reasonable attorney fees and costs.

 

15.  Complete Agreement.  The terms and conditions contained within these Terms are the sole agreement between the parties pertaining to the purchase, use, and support of Lune Products pertaining to the subject matters herein.  There are no other representations or agreements except as contained herein, unless in writing and signed by You and Lune or other agreements such as Lune’s Privacy Policy and Warranties.  These Terms may only be modified by written instrument signed and executed by You and Lune.

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product roadmap, sign up for updates.

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